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Bilingual Case Manager

Compensation: $20-$24/Hour

This position manages client cases from intake to discharge.

Job Duties

  • Conduct pre-engagement and intake meetings with referred youth and families to include:
    • First point of contact for referred clients to determine the appropriateness of services offered by the NWFS Transitions Team
    • Determine payment for services (Grant funding or OHP)
    • Enter clients into the Electronic Health Record and coordinate access to the Client Portal in the Electronic Health Record for youth and parents when appropriate.
    • The reviewing and signing of intake paperwork and program expectations
    • Schedule assessments with appropriate clinical team members and provide support as needed before and after assessment appointment
    • Communicate with referral source as needed regarding intake and assessment dates
  • This is a bilingual position that requires applicants to be fluent in English and another language in order to communicate with clients and family members. This includes the ability to read, write, and verbally communicate in English and another language.
  • Develop and maintain professional relationships with schools, juvenile justice, and other community partners and connect clients and/or family members as needed.
  • Identify barriers to services and support, such as transportation problems or in need of emergency assistance (clothing, blankets, food, etc.), and design short-term solutions for meeting an individual’s basic needs.
  • Within two weeks of assessment, follow up with client/family regarding any recommendations made by the Medical Director and help facilitate referrals to services based on the Medical Director's recommendation and document follow-up has been done.
  • Follow up with referral resources to determine the outcome of interventions and offer support to remove barriers (when possible) to improve intervention outcomes.
  • Follow the client through the first steps of engagement and ensure a coordinated transition from intake to assessment to treatment planning with the primary counselor.
  • Maintain and adhere to all Federal, State, and County regulations regarding client confidentiality to include an understanding of 42 CFR-Part 2 and HIPAA.
  • Complete monthly and quarterly reports as required by funding agencies and support internal staff with reporting needs and coordination of reports to the Program Manager.
  • Support clinical team with monthly reporting to referral sources and community partners as needed.
  • Keep accurate documentation of intervention/support activities in accordance with Oregon Administrative Rules (OARs) and agency quality assurance standards, protocols, procedures, and timelines.
  • Serve as a positive role model and facilitate a life skills group to support clients with improving life skills
  • Coordinate discharges to ensure support services are in place, as well as coordinate referrals to a higher level of care.
  • Attend and participate in team meetings as needed and meetings in the community in an effort to strengthen partnerships and coordination of care.
  • Other duties as assigned.

Job Qualifications

  • A high school diploma or equivalent is required, and a Bachelor’s degree is preferred.
  • An understanding of trauma-informed work as well as those youth and adults who are affected by adverse childhood experiences.
  • Must have a valid driver’s license, reliable car and automobile insurance, and be willing and able to travel to multiple sites in one day.

Must be able to pass the Oregon Department of Education background check

Share Your Qualifications

To express your interest in this position, follow these steps:

  • Prepare your resume and cover letter, highlighting your qualifications and four professional references. 
  • Upload your resume, cover letter, and references in PDF format through the form below.
  • Review your submission for accuracy before clicking submit.

Only submissions through our online portal will be considered. Incomplete or improperly submitted forms may not be reviewed.

Please type your full name.
Please provide a valid email address.
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Please provide the position you are applying for, along with the requisition number (ex: Peer Support Specialist/RS-XXXX).
Please submit your resume as a .pdf or .docx file.
Please submit your cover letter as a .pdf or .docx file.
Please submit your cover letter as a .pdf or .docx file.