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Bilingual Case Manager

Compensation: $20 - $24/Hour

This position coordinates the client’s on-going care from intake to discharge to ensure a positive service experience for youth and family.
Date posted: 01/29/2024

Job Duties

Primary Responsibilities

  • Conduct pre-engagement and intake meetings with youth and families who have been referred to the program.
  • Identify client barriers to services and/or support and then design short-term solutions.
  • Refer clients and/or their family members to services and resources as needed.
  • Develop and maintain professional relationships with schools, juvenile justice, BHRN partners and other relevant community partners.
  • Follow up on client progress after they have been given recommendations by the Medical Director.
  • Follow up with clients and referral resources as needed.
  • Maintain client documentation and ensure documentation follows Oregon Administrative Rules (OARs) as well as organization standards, protocols, procedures, and timelines.
  • Serve as a positive role model for youth and positive support for families.
  • Regular attendance Required.
  • Other duties as required.

General Responsibilities

  • Follow the protocol, policies, and procedures of the department and agency.
  • Complete and submit reports as needed.
  • Maintain and adhere to all Federal, State and County regulations regarding client confidentiality to include an understanding of 42 CFR-Part 2 and HIPPA.
  • Provide culturally responsive services that are equitable, respectful, and relevant to people from a wide variety of cultures, backgrounds, and orientations.
  • Build rapport with youth clients, family members, and community members
  • An understanding of trauma-informed work as well as those youth and adults who are affected by adverse childhood experiences.
  • Attend meetings and trainings as required.
  • Proficiency in Microsoft Office products such as Word, Excel, and Outlook
  • Regularly participate in professional development.


Job Qualifications

Education / Experience

  • A high school diploma or equivalent is required.
  • Bilingual in both English and Spanish is required for this position to include the ability to speak, read, and write fluently in English and Spanish.
  • Experience with electronic health record systems is preferred.
  • Must be able to pass a school-based background check.

Skills and Abilities

  • Have excellent verbal, written, and active listening communication skills in both English and Spanish.
  • Understand and maintain awareness of applicable Oregon Administrative Rules and HIPPA requirements.
  • Able to work effectively in stressful or crisis situations, including understanding when and how to make appropriate referrals in a crisis situation.
  • Familiar with community support services and agencies serving youth and families in East Multnomah County.
  • Able to build and maintain rapport with youth and adults from diverse backgrounds and personalities.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Ability to interact with colleagues, supervisors and customers face to face, online, and on the phone.
  • Able to drive and have a valid driver’s license and automobile insurance in order to travel to multiple locations often on a daily basis.
  • Maintain confidentiality.
  • Skill in using a personal computer and various software packages.
  • Ability to meet consistent attendance.

Working Conditions

  • May be required to work flexible or non-standard work hours including evenings and weekends. 
  • Work performed in an office may require extended periods of computer and phone usage.
  • Bend, climb, reach, and lift and/or carry up to 30 pounds.
  • Drive to perform work within the community.
  • Data entry for moderate periods of time.
  • Sit and/or stand for extended periods of time.
  • Working indoors and outdoors.
  • May be exposed to excessive weather conditions.
  • Slippery and uneven walking surfaces.
  • Able to effectively communicate and exchange information.

Share Your Qualifications

To express your interest in this position, follow these steps:

  • Prepare your resume and cover letter, highlighting your qualifications and four professional references. 
  • Upload your resume, cover letter, and references in PDF format through the form below.
  • Review your submission for accuracy before clicking submit.

Only submissions through our online portal will be considered. Incomplete or improperly submitted forms may not be reviewed.

Please type your full name.
Please provide a valid email address.
Please provide a telephone number.
Please provide the position you are applying for, along with the requisition number (ex: Peer Support Specialist/RS-XXXX).
Please submit your resume as a .pdf or .docx file.
Please submit your cover letter as a .pdf or .docx file.
Please submit your cover letter as a .pdf or .docx file.