Bilingual Case Manager
Compensation: $20 - $24/Hour
Date posted: 01/29/2024
- Conduct pre-engagement and intake meetings with youth and families who have been referred to the program.
- Identify client barriers to services and/or support and then design short-term solutions.
- Refer clients and/or their family members to services and resources as needed.
- Develop and maintain professional relationships with schools, juvenile justice, BHRN partners and other relevant community partners.
- Follow up on client progress after they have been given recommendations by the Medical Director.
- Follow up with clients and referral resources as needed.
- Maintain client documentation and ensure documentation follows Oregon Administrative Rules (OARs) as well as organization standards, protocols, procedures, and timelines.
- Serve as a positive role model for youth and positive support for families.
- Regular attendance Required.
- Other duties as required.
- Follow the protocol, policies, and procedures of the department and agency.
- Complete and submit reports as needed.
- Maintain and adhere to all Federal, State and County regulations regarding client confidentiality to include an understanding of 42 CFR-Part 2 and HIPPA.
- Provide culturally responsive services that are equitable, respectful, and relevant to people from a wide variety of cultures, backgrounds, and orientations.
- Build rapport with youth clients, family members, and community members
- An understanding of trauma-informed work as well as those youth and adults who are affected by adverse childhood experiences.
- Attend meetings and trainings as required.
- Proficiency in Microsoft Office products such as Word, Excel, and Outlook
- Regularly participate in professional development.
Education / Experience
- A high school diploma or equivalent is required.
- Bilingual in both English and Spanish is required for this position to include the ability to speak, read, and write fluently in English and Spanish.
- Experience with electronic health record systems is preferred.
- Must be able to pass a school-based background check.
Skills and Abilities
- Have excellent verbal, written, and active listening communication skills in both English and Spanish.
- Understand and maintain awareness of applicable Oregon Administrative Rules and HIPPA requirements.
- Able to work effectively in stressful or crisis situations, including understanding when and how to make appropriate referrals in a crisis situation.
- Familiar with community support services and agencies serving youth and families in East Multnomah County.
- Able to build and maintain rapport with youth and adults from diverse backgrounds and personalities.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to interact with colleagues, supervisors and customers face to face, online, and on the phone.
- Able to drive and have a valid driver’s license and automobile insurance in order to travel to multiple locations often on a daily basis.
- Maintain confidentiality.
- Skill in using a personal computer and various software packages.
- Ability to meet consistent attendance.
- May be required to work flexible or non-standard work hours including evenings and weekends.
- Work performed in an office may require extended periods of computer and phone usage.
- Bend, climb, reach, and lift and/or carry up to 30 pounds.
- Drive to perform work within the community.
- Data entry for moderate periods of time.
- Sit and/or stand for extended periods of time.
- Working indoors and outdoors.
- May be exposed to excessive weather conditions.
- Slippery and uneven walking surfaces.
- Able to effectively communicate and exchange information.
Share Your Qualifications
To express your interest in this position, follow these steps:
- Prepare your resume and cover letter, highlighting your qualifications and four professional references.
- Upload your resume, cover letter, and references in PDF format through the form below.
- Review your submission for accuracy before clicking submit.
Only submissions through our online portal will be considered. Incomplete or improperly submitted forms may not be reviewed.