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Job Title: Receptionist

Report To: Office Manager

Classification: Paid Position, Non-exempt

Position Time: FTE 40 hours/week

Position Current Pay Rate: $12.50 - $14.00/hour

Receptionist Job Responsibilities:

Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Receptionist Job Duties:

  • Welcomes visitors by greeting them, in person or on the telephone; answers and transfers phone calls and retrieves voice mail, answers general info questions, and delivers or emails people their messages as needed
  • Directs visitors by maintaining employee and department directories; giving instructions
  • Maintains security by following procedures, monitoring logbook, issuing visitor badges
  • Receives, signs for, and distributes packages after verifying it is an appropriate delivery
  • Run errands such as taking the deposits to the bank and bulk mail to the post office
  • Changes messages on reader board
  • Reserves appointments for services and programs as needed
  • Scans, names and organizes documents into appropriate locations on the server, as time and coverage permits
  • Reserves meeting rooms for staff
  • Maintains staff contact information
  • Creates staff ID items, such as name badges and business cards
  • Maintains copies of current employee driver licenses and insurance cards in the Excel and physical files
  • Maintains paper supply for copier/printers, restrooms
  • Keeps inventory of supplies needed in workroom and for main office area
  • Data entry as needed
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations
  • Empties the dishwasher and makes sure kitchen sink area is clean
  • Wipes down door handles and other frequently touched surfaces with cleaning solution
  • Other duties as required by Supervisor

Receptionist Skills:

Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management

Job Qualifications

  • Completed High School, AA or BS/BA.
  • Minimum 3 months experience working or assisting in an office environment as receptionist
  • Must pass criminal background check prior to starting work
  • Accepts direction well and works well with others
  • Willing to help people with disabilities and low income population
  • Ability to keep personal information about participants confidential
  • Must have reliable transportation and be available during regular business hours, which are 8 a.m. to 4:30 p.m.
  • Bilingual English/Spanish required
  • Valid driver’s license, reliable car, and automobile insurance. Available for some traveling.
  • Must pass background driving and criminal history checks

Working Conditions:

This position requires frequent standing, bending and the ability to lift 30 pounds. Must be available for flexible, non-standard work hours. Also, work is performed in an office environment and involves frequent use of a computer and the use of phones to communicate with current and potential clients and partners. 


$12.50-$14.00/hour, depending on experience. Benefits: Major health and dental insurance, vacation/personal leave.


Mail or email cover letter, resume, and NWFS application to:

Northwest Family Services

6200 SE King Rd.

Portland, OR 97222

No phone calls, please.