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Job Title: Family Resource Coordinator

Reports To: Schools Department Manager

Classification: Exempt, Administrative

Position Time: .75 FTE

Position Summary: 

The Family Resource Coordinator (FRC) will work in partnership with the staff of Oregon City Service Learning Academy, other services providers at the school, the local health clinic, alcohol and drug treatment services, DHS, Juvenile Department, recreation options, and other youth and family serving community partners. The person will be trained in the GAIN-SS screening, trauma-informed practices and Youth Mental Health First Aid, early intervention services in the schools, as well as the numerous community resources. The FRC will offer trauma-informed groups through referrals from the staff, be proficient in addressing truancy, de-stabilized families structures, mental illness, substance use, and bullying. The FRC will gain knowledge and experience to increase protective factors by helping youth build nurturing relationships with positive adult role models, improve attachment to school, pro-social behavior and connect with a caring adult. The FRC will incorporate effective methods to help reduce risk behaviors such as truancy, poor school performance, alcohol and drug use, negative student behavior, negative peer association, etc. As possible, the FRC will provide resource support for the family.

Essential Duties and Responsibilities:

  • Receive referrals from school staff and promptly assess and connect the student/family to needed resources. 
  • Obtain written consent of client/parent/guardian and all aspects of maintaining confidentiality of all student/family personal information following HIPAA/FERPA.
  • Will help students/families navigate and access supports with agencies, providers, schools, community.
  • Catch, assess, understand, distribute, release, and follow-up with youth/families and their needed supports.
  • Provide basic care coordination with appropriate community referral resources and services for core group of youth and their families (basic needs, health/behavioral health and alcohol and drug screens and referral, parenting education, etc.) and ensure referral process is completed.
  • When possible, support families through their existing relationships with nurses, teachers, counselors, mentors, caseworkers, school staff, etc, May coach participants in their relationships with service providers, schools, and insurers.
  • Track attendance and grades of core youth and intervene with those who are excessively missing school or struggling with grades.
  • Make regular check-ins with individual students in the core group.
  • Conduct weekly trauma-informed groups.
  • Assist students in identifying extracurricular activities such as various clubs, sports, art, and summer programs.
  • Offer parenting classes at the school twice annually.
  • Come alongside students needing crisis support.
  • Maintain weekly case coordination files and weekly record of contacts including GAIN-SS screening and documentation of all referrals.
  • Continuously gather and integrate comprehensive information about community resources through networks, databases, collegial relations, partnership opportunities.
  • Utilize and teach families to use Information & Referral tools such as 211, Clackamas Parenting Together, and ChildCare Resource & Referral.
  • Join in with select and efficient networking organizations and coordinate with similar positions in schools, clinics, and agencies.
  • Develop menu of frequently needed services including but not limited to medical homes, basic needs, support groups vocational development, parent advice, mentors – tutors, and social / emotional counseling.
  • Attend assigned trainings and educational/community meetings.
  • Appropriate transportation for youth and families when necessary.
  • Develop and maintain appropriate and effective communication with youth, teachers, counselors, administrators and parents for providing referral linkages and follow up.

Additional Responsibilities

  • Demonstrate and maintain positive relationships, respect, and support with the school administration and staff, as well as with community members.
  • Facilitate an atmosphere conducive to academic success and positive social skills.
  • Provide positive role modeling for students.
  • Accept the guidance and supervision of the Schools Department Manager and Executive Director in the spirit of establishing and maintaining an honest and professional working relationship.
  • Represent Northwest Family Services in a professional manner, including effectively communicating about NWFS, its mission, and programs to community partners and participants, as well as demonstrate respect for the professional environment through professional attire.
  • Utilize NWFS communication plan and document programs and activities for representation on behalf of Northwest Family Services to the broader community, including but not limited to the news media and social media.
  • Maintain daily schedule utilizing Microsoft Outlook calendars.
  • Make weekly report of activities to immediate supervisor.
  • Attend staff meetings and development as required and adhere to agency’s policies.
  • Perform tasks at the discretion of the supervisor as they pertain to job duties.
  • Conduct other duties as assigned.

Job Qualifications

  • Requires a BA or BS, MS preferred. Experience in drug and alcohol prevention/intervention preferred.
  • Minimum one year experience working with youth required.
  • Must pass a pre-employment background check. In addition, candidate must be able to pass school districts’ criminal background checks.
  • Bi-cultural, bilingual English and Spanish preferred but not required.
  • Ability to multi-task and balance duties at several different school sites.
  • Coachable, accountable, reliable, punctual, flexible, self-directed, organized.
  • Able to work independently and take direction.
  • High energy, ability to work well with others and as part of a team.
  • Excellent written and oral communication skills.
  • Proven ability to work effectively with youth and adults.
  • Experience with current versions of MS Office.
  • Valid driver’s license, reliable car, and automobile insurance required.
  • Available for occasional travel with some evening and weekend work.

Working Conditions:

  • Work is performed typically in an office environment and involves periodic use of a computer and phones.
  • Must be able to lift up to 30 lbs.
  • Use of personal vehicle to drive to and from home base agency and individual Clackamas schools throughout the work week.

Salary: Hourly wage ranges from $20.50 to $21.25 per hour, plus health and dental insurance and paid vacation and sick time.

Benefits: Benefit package includes paid vacation, holiday, sick time as well as individual health and dental insurance and matching 401K.


This job description reflects a general focus of NWFS’ position but does not include all details of the duties required of the position