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Job Title:               CAREER COACH / CASE MANAGER

Reports To:           Employment Assistant and QA Manager

Classification:       Non-Exempt, Frontline

Position Time:       0.5 FTE  20 hours/week

Job Summary

The Healthcare Career Coach will conduct outreach in Clackamas County, enrollment, career couching, and assist participants to secure Employment in Healthcare Organizations through the process of on-the-job trainings or education through Higher Education institutions that ensures they are qualified for the intended healthcare position. This person will work closely with Clackamas Workforce Partnership as well as WorkSource and other partners.

Essential Functions

  • Serve as a representative of the NW Promise program and the HowTo program under NWFS in Clackamas County.
  • Serve as the initial point of contact for all potential participants, providing access to and expertise about the services
  • Implement required program elements as defined by program standards provided by Participate in regional meetings to share program information and best practices and to identify technical assistance needs.
  • Conduct outreach, recruit, and provide orientation to potential program participants in line with established program standards and Will enroll approximately 36 individuals over the course of 3 years with a minimum of 28 completing the program and obtaining employment.
  • Provide priority of service for veterans and spouses of certain veterans for the receipt of employment, training, and placement services in any job training program directly funded, in whole or in part, by this The regulations implementing this priority of service can be found at 20 CFR. part 1010 (
  • Verify and document participant eligibility in accordance with Ensure that each participant signs a program application, release of information forms, NWFS intake, release and media/photo release.
  • Coordinate and provide Career Coaching to participants throughout their
  • Make final enrollment decision and complete enrollment process for participants determined eligible and assess appropriately for NW Promise and/or How To services- through the orientation and enrollment
  • Conduct career mapping, complete Prosperity Planner, and facilitate a career/employment development plan for all
  • Facilitate access to WorkSource services for
  • Coordinate training (or OJT service delivery) with Clackamas Workforce Partnership’s primary service provider (Clackamas Community College’s Workforce Development Division) and other WorkSource
  • Issue supportive services such as payment for books, transportation, training supplies, equipment, exam fees, or other allowed items: ( pdf) which support a participant’s career and employment plan.
  • Provide Job Placement Services or coordinate access to such services provided through Integrated Placement team, and/or NWFS
  • Maintain participant case files in accordance to funder’s Program
  • Maintain regular contact with participants during program participation, training and
  • Conduct and record employment
  • Track and record participant activities and outcomes in I-Trac, the statewide WIOA and the local NW Promise service and performance tracking data management
  • Coordinate service delivery with DHS, CCC, OVRS, IRCO and other partners.
  • Monitor and evaluate progress toward performance outcomes and participate in the development of quarterly progress narrative

Additional Responsibilities

  • Provide timely reports as required.
  • Attend all staff meetings, training and development as required.
  • Drive to community locations in Clackamas County to conduct outreach and to meet with students if needed.
  • Accept the guidance and supervision of the supervisor and management team in the spirit of establishing and maintaining an honest and professional working relationship.
  • Maintains professional competencies through training and ongoing education.
  • Cooperatively works with the other NWFS’s Departments.
  • Demonstrated knowledge of community and social service agencies.
  • Effectively communicate about NWFS and the NW Promise Project, about its mission, and programs to community partners and participants. Utilize NWFS communication plan. Document programs and activities for representation on behalf of Northwest Family Services to the broader community, including, but not limited, to the news media and social media.
  • Conduct other duties as assigned

Job Qualifications

  • Prefer BA or BS
  • Professional, polished presentation skills
  • Ability to multi-task
  • Accountable
  • High energy, self-directed, organized
  • Able to work independently and take direction
  • Works well with others
  • Excellent written and oral communication skills
  • Can work as part of a team
  • Proven ability to work effectively with adults and families
  • Experience with Office 2010
  • Valid driver’s license, reliable car, and automobile insurance
  • Available for some traveling with some evening and weekend work.

Working Conditions

This position requires frequent and lengthy standing, speaking in a loud voice and ability to lift at least 30 pounds.  Also, work is often performed in an office environment and involves frequent use of a computer. Frequent use of phones to communicate with current and potential partners and volunteers.  Will drive to perform work with the community. May require occasional travel out-of-town. Availability to work evenings is required.

Salary: $19 per hour

Complete application and be sure information is saved before sending with your cover letter and resume to:

Iliana Fontal

Northwest Family Services

6200 SE King Rd

Portland, OR 97222