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Job Title: Project Access Network Program Manager

Reports To: Health Navigation Program Manager

Classification: Exempt, Program

Position Time: 1 FTE

Job summary: The Project Access Network (PAN) Program Manager works as the lead of a collaborative community-led initiative providing access to specialty care for the low-income uninsured of Marion and Polk counties. It is the responsibility of the Program Manager to ensure that individuals identified by participating safety-net clinics gain access to medically necessary specialty care services donated by a network of volunteer providers, developed and sustained by the program manager and other key community contacts. The Program Manager will arrange and oversee the provision of required support services including transportation and interpretation, as well as address any other social needs that may be barriers to accessing care. The Program Manager will be responsible to provide training and support to referring clinics to ensure that program objectives and requirements are met, as well as provide leadership to and management of care coordinator staff who will manage the processes and strategies implemented.

Essential Functions

  • Identify and recruit area specialty care providers to donate services and adopt the framework of Project Access Network.
  • Develop and implement a strategic communication strategy which engages community members in the mission of NWFS and the objectives of PAN.
  • Create, distribute and keep current all marketing materials and program forms.
  • Identify and on-board contractors for support services that provide transportation and interpretation to PAN clients.
  • Recruit partners for PAN and manage relationships with all stakeholders including health systems, referring clinics, PAN providers, third party contractors, business partners and others.
  • Lead meetings using collaborative and consensus-based decision making process.
  • Manage distribution of specialty care cases in a way that is equitable among partners and responsive to patient conditions and special needs.
  • Provide guidance, training and support to program staff.
  • Oversee the patient referral process and ensure timely and clear communication with clients, referring clinic staff and provider clinics.
  • Ensure that the terms of agreement and deliverables for all contracts, MOUs and BAAs with PAN partners are being met in a timely manner for program success and reporting purposes.
  • Ensure timely communication with Project Access Network steering committee and key stakeholders.
  • Collect required data, and prepare quarterly, and other reports as needed, for NWFS Administrative review and approval prior to distribution.
  • Participate in design and development of client satisfaction surveys.
  • Communicate in person, by email or phone at least monthly with referring clinics on availability of care cases per specialty and other support/training needs.
  • Participate in community forums and manage outreach activities as needed and as directed.

Knowledge, Skills, and Abilities:

  • Bilingual Spanish-speaking, bicultural/working understanding of target cultures
  • Sensitivity to immigrant-specific challenges and barriers to accessing resources.                    
  • Knowledge of legal requirements for reporting abuse and maintaining confidentiality including following HIPAA.
  • Utilizes a trauma-informed approach
  • Ability to establish rapport with individuals and communicate tactfully and effectively with individuals and groups from all levels of personal and organizational influence.
  • Ability to plan, implement, evaluate and report activities conducted.
  • Ability to communicate effectively orally and in writing and to prepare written and electronic documents.
  • Ability to present oneself in an appropriately personable and professional manner to clients, staff and those outside the agency.
  • Ability to receive and utilize constructive feedback regarding performance, presentation and relationships with others.
  • Ability to be both consistent and flexible as circumstances warrant.
  • An enhanced level of self-awareness as to how he or she relates to others and an ability to effectively modulate this personal style as conditions warrant.


  • Participates in regular individual supervision provided by the agency and staff meetings as directed by supervisor.
  • Participates in an annual performance review with program supervisor.

Education and Professional Requirements:

  • BA/BS degree and 3 or more years of experience working in healthcare, social services, or related field, required.
  • Master’s Degree preferred.
  • Bilingual, bi-cultural English and Spanish preferred, but not required.
  • Sensitivity to immigrant-specific challenges and barriers to accessing resources.                    
  • Proven leadership ability with strong interpersonal skills.
  • Able to work a flexible, non-traditional work schedule that will include evening and weekend work periods and willing to conduct home visits.
  • Demonstrated knowledge of community and social service agencies.
  • Must pass a pre-employment background check.
  • Excellent written and oral communication skills
  • Experience with Microsoft Office and Outlook.
  • Valid driver’s license, reliable car, and automobile insurance.

Working Conditions: This position requires frequent and lengthy standing and ability to lift at least 30 pounds. Must be available for flexible, non-standard work hours. Work is performed off site and involves home visits.

Salary range: $4,000-$4,400 per month. Along with sick, vacation, and holiday pay, the job includes health, dental, vision, EAP, and employer contributed 401k. Submit cover letter, resume, and application to: Northwest Family Services, 6200 SE King Rd., Portland, OR 97222,,