Click here for other Pages

Reports To: NWFS Health Navigation Program Manager

Classification: Exempt, Program

Position Time: 1.0 FTE

Job Summary

The Project Access Network (PAN) Healthcare Program Manager manages the collaborative community-led initiative providing access to donated specialty care for the low-income uninsured of Marion and Polk Counties. The strategy of Project Access Network is to have uninsured clients flow from the primary care system through the specialty healthcare system receiving the same quality of care and respect that insured patients receive.

This role requires strong communication and professional interpersonal skills and the ability to build relationships across Marion and Polk Counties health systems; and, referring and donating medical care providers and clinics.

One of the primary roles of the PAN Healthcare Program Manager is to secure sufficient donated care from participating healthcare providers, clinics and health systems. This responsibility requires a thorough knowledge and understanding of primary care and specialized clinical care.

It is the primary responsibility of the Healthcare Program Manager to ensure that individuals referred by participating safety-net clinics gain access to medically necessary specialty care services donated by a network of volunteer providers in a timely manner. The Healthcare Program Manager is able to make efficient decisions regarding patient eligibility and referrals, assuring that providers receive a clearly articulated diagnosis and any available diagnostic test results to help determine a course of care.

The Project Access Healthcare Program Manager utilizes skills and experience acquired in direct healthcare delivery to make decisions regarding patient eligibility, processing referrals, and ensuring that providers receive a clearly articulated diagnosis and diagnostic test results already available to help determine a course of care.

The Healthcare Program Manager will be responsible to provide training and support to referring clinics to ensure that program objectives and requirements are met, as well as provide leadership to and management of care coordinator staff who will manage the processes and strategies implemented.

The Healthcare Program Manager will arrange and oversee the provision of required support services including transportation and interpretation, as well as address any other social needs that may be barriers to accessing care.

Additional Management Responsibilities:

  • Supervise PAN care coordinators and other assigned personnel.
  • Manage client transportation and interpretation services deliver and contracts.
  • Manage relationships with all stakeholders including health systems, referring clinics, providers, third party contractors, business partners and others.
  • Oversee the patient referral process and ensure timely and clear communication with clients, referring clinic staff and provider clinics.
  • Ensure that the terms of agreement and deliverables for all contracts, MOUs and BAAs with PAN partners are being met in a timely manner.
  • Ensure timely communication with Project Access Network Steering Committee and other key stakeholders.
  • Collect required data, and prepare quarterly, and other reports as needed, for NWFS Administrative review and approval prior to distribution.
  • Manage the development and use of client and provider satisfaction surveys.
  • Participate in community forums and manage outreach activities as needed.

Knowledge, Skills, and Abilities:    

  • Possesses a thorough working knowledge of primary care and specialized care disease and diagnostic terminology used in the field of medicine and in clinical settings.
  • Effective in managing stakeholder relationships, ensuring the focused pursuit of desired outcomes.   
  • Utilizes a trauma-informed approach.
  • Ability to plan, implement, evaluate and report program activities.
  • Ability to communicate effectively orally and in writing and to prepare written and electronic records and reports.

Education and Professional Requirements:

  • Medical Assistant, Licensed Practical Nurse; and, 5 or more years of experience working in direct healthcare delivery or management; required.
  • Master’s Degree; preferred but not required.
  • Bilingual, bi-cultural English and Spanish; preferred but not required.
  • Proven leadership ability with strong interpersonal skills.
  • Able to work a flexible, non-traditional work schedule that will include periodic evening and weekend work periods.
  • Demonstrated knowledge of local and state-wide community and social service agencies; preferred.
  • Excellent written and oral communication skills.
  • Experience with Microsoft Office and Outlook.
  • Valid driver’s license, reliable car, and automobile insurance.
  • As of January 1, 2020, all final candidates for employment must pass a pre-employment drug test and criminal background check.

Salary range: $4,000-$4,400 per month.

Mail or email cover letter, resume, and NWFS application to:

Northwest Family Services

6200 SE King Rd.

Portland, OR 97222

No phone calls, please.